Despite recent failures, PlayStation wants fans to know that it has no intention of shifting away from the live-service model. Sony's controversial decision to double-down on games-as-a-service has been a mixed bag as it's managed to strike gold with titles like Helldivers 2 while also delivering some instantaneous flops like the ill-fated Concord. Those dips haven't affected the company's business plan though as it intends to stick with its current strategy and views its less successful endeavors as opportunities to improve.
Per GamesRadar+, Sony executive Hiroki Totoki recently explained to investors, through a translator, that the company is "still in the process of learning" about the live-service model, noting that launching new IP is always successful and Concord likely required more pre-launch preparation:
So, probably, we need to have a lot of gates, including user testing and internal evaluation , and the timing of such gates, we need to bring them forward. We should have done those gates much earlier than we did [for Concord]. And also, we have a siloed organization, so going beyond the boundaries of that organization in terms of development and also sales—I think that could have been much...
