Sony has simplified the PlayStation Store refund process by removing the need to contact support operators. PlayStation users have long called for a more streamlined refund system, and Sony has finally acted on that feedback.
Previously, players had to navigate a maze-like process on the PlayStation website to request a refund. This meant clicking through multiple redundant links before finally reaching an online specialist. Many users described the process as slow and frustrating. Fortunately, those days are over, and refunds can now be requested easily, even through the PlayStation app.
As of August 25, PlayStation Store customers can go to their account's Transaction History section and select "Request Refund" to get their money back. The same eligibility rules for PlayStation refunds still apply: refunds are only granted if the purchase was made within 14 days and the content has not been downloaded or streamed. However, there will be no need to contact the company directly to return a product.
While this may seem like a long-overdue quality-of-life update for the PlayStation Store, it could also affect the platform's overall refund statistics. Sony has never published its refund statistics, but estimates suggest the rate could be around 5% to 10%,...
