Fortnite developer Epic Games is reportedly testing using artificial intelligence for its player support, trialing an AI chatbot to help players with their customer support tickets. As one of the most popular games in the world, Fortnite is often in the spotlight of many discussions surrounding gaming, with Epic Games constantly innovating and pushing the game to new heights. The recent addition of proximity chat has already led to Epic ramping up its moderation, banning thousands of players for inappropriate behavior. Now, Fortnite is testing another way to help its players.
The use of AI content within games has been a hot-button issue for many fans and the industry at large throughout recent years. The growth of generative AI has been a source of significant controversy, with many fans protesting against game developers using AI art or voices and even full-blown strikes resulting from the use of AI. Fortnite has already experimented with using generative AI within the battle royale before, creating an AI Darth Vader as part of a Star Wars event earlier this year. Now, Fortnite is reportedly implementing AI into its customer support.
An update shared by Fortnite's official "Status" Twitter account reveals that Epic...
