If you were thinking of replaying Dragon Age: Inquisition now that The Veilguard is out, you might want to put your plans on hold. The servers are a mess, not letting players import their world states, which forces them to abandon their choices made in previous games.
Even if you imported a world state from the Dragon Age Keep before the servers started playing up, it seems you're out of luck. Right now, the only option when you start a new save is to use the default world state, and it's unclear when the servers will be fixed.
EA is aware of the issue, as fans have been raising awareness since at least November 5. In the EA support forums, a representative has repeatedly said that the issue is being investigated but admits that both Inquisition's age and the fact that The Veilguard just launched complicates matters.
The last update came yesterday: "Wanted to let you know I am still looking out for this one. I know the whole 'we are working on it' message gets old. Believe me, I get it! There is a lot happening and being worked on with Dragon Age so things are a bit slower...
