Blizzard has responded to the problems that Warcraft III: Reforged is having, and has promised patches to help fix those issues.
On the Blizzard forums, Community Manager Randy "Kaivax" Jordan discussed the developer's plans concerning the problems that Warcraft III: Reforged is having. He states that the team behind the remaster are fully committed to supporting the game for a long time. He says that the team is "looking forward to pouring our hearts out into Reforged and the Warcraft III community for the long term." He does mention that the team will fix the visuals when selecting Classic Mode.
"We've identified the bug causing the colors and shading to look different from the original Warcraft III, and we're testing a fix that will be incorporated in a larger patch addressing this issue and others," Jordan states. "We expect to release that late this week. The patch will also address many other known issues, such as fixing some portrait animations and audio bugs, implementing some UI fixes, and more. Please keep an eye out for the patch notes for a detailed list of all the bug fixes."
Jordan also states that online features such as leaderboards and clans are still on the way. It was not stated when players could expect these features to be implemented into the game, but did give a vague estimate of "in the coming weeks."
Finally, Jordan addressed the controversy over the game's cutscenes. Fans had noticed that the cutscenes did not live up to what was shown at BlizzCon 2018. Jordan explained why that was.
"Related to that, as we talked about last year at BlizzCon, we did not want the in-game cutscenes to steer too far from the original game. We went a little deeper into the thought process behind that at the show, but the main takeaway is that the campaigns tell one of the classic stories in Warcraft history, and we want to preserve the true spirit of Warcraft III and allow players to relive the unforgettable moments as they were (albeit rebuilt with new animations and the higher fidelity art)."
For those who do not want to wait for Blizzard to fix Reforged, they can get a refund for the game, no questions asked. On the Blizzard website, players can receive tickets to refund the game. On the game's subreddit, it was stated that the process is quick, and will offer a full refund for the game, regardless of how much time was spent on the title.