Nearly three weeks after the launch of PlayStation 5 in the UK, some players are still having trouble getting their PS4 versions of some games to automatically upgrade to the PS5 versions for free as promised. The issue is not so widespread, with it currently only seeming to affect players who bought Assassin's Creed Valhalla or Watch Dogs Legion in certain regions and only among those who bought the games physically, but that's still a large enough problem to cause Ubisoft to have to address it publicly.
"We are aware players in the UK are experiencing issues upgrading physical versions of some Ubisoft games from PS4 to PS5," said the publisher on Twitter. "We're working to resolve this, and can confirm anyone experiencing this issue will still be eligible for their free upgrade. Stay tuned for more information."
Despite the company's wording keeping this issue to the UK only, there are similar complaints coming from other countries and regions, including Ireland, South Africa, and Greece.
Currently, the games do not offer a free upgrade when the disc is inserted like it's meant to. The PS5 system does not have a direct analog for Xbox' Smart Delivery, which automatically installs the best possible version of a game on your device. It's still meant to be pretty automated on PS5, but for these two Ubisoft games, among some others, it hasn't always been that easy.
Other players have reported difficulty in accessing the PS5 versions of games like Spider-Man: Miles Morales and Call of Duty: Black Ops Cold War. Just last week, Digital Foundry's John Linneman got into a Twitter scuffle with a user who claimed the outlet had made errors in a recent next-gen comparison video, only to find out that it was the user who was playing a PS4 version of a game and was in fact in the wrong. To his credit, it's happened more than a few times, with some players not even knowing they've not yet accessed the latest versions of their games.
The timetable for a fix is not something Ubisoft has shared, but if it's not very soon, it seems possible the same issue may affect Immortals Fenyx Rising, which launches on December 3 for past- and current-gen platforms.