Nintendo has reportedly made moves to outsource its customer support services from the US to parts of South America, with hundreds of contractors now looking for new jobs. The move from Nintendo came six months after the company sent a letter to some of its contractors back in March stating that their agreements would end in September.
Nintendo's move to outsource some jobs from the US to South America came amid the success of the Switch 2. With the Switch 2 reaching over two million units sold in Japan, Nintendo's latest console will be a hot commodity this holiday season. Part of the experience of setting up a new console sometimes falls on customer support service agents, who take questions from Nintendo customers daily. Some of the tasks that these agents are tasked with handling include offering financial support, settling account bans, and technical troubleshooting with Nintendo consoles and accessories.
With the holiday shopping season and the launch of games like Metroid Prime 4: Beyond just months away, a new report stated that Nintendo is expanding its customer support services outside the US. As reported by IGN, approximately 200 contractors were affected by Nintendo's decision to outsource some customer service...
